Frequently Asked Questions

Below you will find answers to some of the most common questions we get. Here, we try our best to get you answers to your questions. But if we don’t do a good job, feel free to contact us and we will get back to you as quickly as possible.

1- Will I get the order invoice when I purchase from your store?

Yes, a purchase invoice/receipt will be emailed to you at the time of purchase. You can also request an official copy by emailing our customer service team at Rachidoud@gmail.com.

2- What do I need before placing an order?

You need to read carefully the description of the item that you want to purchase before placing any order. If you want to change an item or choose another variant, please contact us within 24 hours to be able to change your order, otherwise, you will not be eligible for a return.

3- Do I need to create an account to place an order?

No, you can choose to check out as a guest. However, creating an account allows you to save your prescription information and other preferences that can make shopping on https://Rachidoud.com/ quicker and more convenient in the future.

4- What is your Shipping Policy?

All orders are processed within 1 to 2 business days (excluding weekends, holidays, and the first day of your order to be able to change or cancel your order) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

After receiving the shipping confirmation email, please wait from 7-12 business days to get your item. We will do our best to get it as fast as we can.

Your order will be shipped Free of charge with USPS Standard shipping.

5- What is your Return Policy?

At https://Rachidoud.com/, we do our absolute best to ensure that your orders will be exactly how you want them! Our team of experts checks each order before sending it out, for quality and accuracy before shipping. To ensure safe shipping, we ship your order securely in a hard cover case surrounded by shock-absorbent padding.

If you are not satisfied with your order, please contact us within 30 days of receipt. If your prescription is not made to your order or there is a manufacturer's defect in your order, we will reship your order at no charge or provide a full refund (depending on your choice).

Returns are available if initiated within three 30 days of receiving your package. You must email customer service within 30 days to request the return. Any claims made after 30 days will NOT be accepted.

6- I’m having trouble placing my order online. What should I do?

We have made shopping easy for our customers, you have multiple ways to get in touch with us if you are having trouble placing an order. You can call us at +212 651-315868 From Monday – Friday 9 AM – 6 PM EDT and Saturday 9 AM – 5 PM EDT. You can also email us at Rachidoud@gmail.com We will be happy to assist you in placing your order.

7- How long does it take to process my order?

Please allow 1-2 business days for orders to be processed from our distribution center. This does not include the first day of your order, to allow you the possibility to change or cancel your order. In most cases, orders may get shipped within 24 hours and delivered within 12 business days.

8- What payment methods are accepted?

MasterCard, Visa, Debit, and PayPal.

9- What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should be, but you still can’t make the payment, please contact us at Rachidoud@gmail.com with an explication of the problem you had, so we can find a solution for your problem.

10- What information should I input when ordering?

Our online ordering system will ask for all the important information you should submit.

11- Can I cancel my order?

If you want to cancel your order, please do it within 24 hours. If we have already processed your order, you need to contact us and return the product. Please contact us at Rachidoud@gmail.com explaining the reason for the return.

12- How can I change the delivery address?

If you do not have an account and you place an order as a guest and want to change your delivery address, please contact us within 24 hours before shipping out your order.

13- Is buying online safe?

These are some really simple ways to shop safely online you can use every day: -Research retailers online to make sure they’re legitimate. -Make sure the website is secure. -Know your rights and the company’s returns policy. -Keep software and virus protection up-to-date and use strong passwords for online accounts. -Pay using a credit card. You’ll have more protection. Or use online services such as PayPal – so scammers can’t get hold of your bank details. -Be smart. If a deal looks too good to be true, it probably is.